Engineering Writer-----------------------Call 413-297-2246 for a Free Estimate

User Manuals for Industrial and Consumer Products

33,000 hours of experience creating user manuals, quick start guides, assembly instructions, service manuals, technical manuals, product documentation



User Manuals That Increase Profits

When Tom writes your user manual your customers have a positive user experience and your bottom line increases. A user manual written by Tom:

  • Increases customer satisfaction
  • Reduces technical support costs
  • Reduces defective product claims
  • Helps protect against liability claims
  • Increases the sale of spare parts and accessories
  • Enhances the image of your product and company

User Manuals That Cost Less

The real cost of an outsourced user manual includes the quoted price plus these hidden costs: (1) cost of staff time for knowledge transfer and technical reviews, and (2) the cost of document maintenance and content reuse. Tom reduces these hidden costs by:

  • Reading all engineering drawings and specifications for knowledge transfer without staff involvement
  • Providing technically correct first drafts to minimize review time
  • Editing your 2D and 3D engineering drawings to free engineers from the documentation process and reduce technical illustration costs
  • Creating user manuals—even sophisticated ones—using Microsoft® Word so your staff can easily update and reuse the content
  • Minimizing content to reduce overall project and printing costs

User Manuals That Are Best-In-Class

You can have user manuals as good as GE, BMW, and Pall Biopharmaceuticals. Tom writes user manuals for these great companies and many more. His user guides won awards three years running in peer review competitions held by the Society for Technical Communications. He holds a M.A. Degree in journalism and has been a freelance writer for 18 years. Few are better qualified to see your product through your customer's eyes and deliver a profit-enhancing, best-in-class user manual at the lowest life cycle cost.

Help Any Way You Want

Tom can meet your urgent need for a user manual now. Or he can meet your longer-term desire for continual improvement.

  • Emergency help now during a peak period. Off-load writing tasks from your engineers so you can meet the project deadline.
  • Hire Tom two days a week over several months to remake your documentation set into best-in-class. Lead your industry. Make the quality of your documentation a selling point.
  • Partner with Tom long-term. He can learn your business and provide writing services on an as needed basis.

Free Consultation
and User Guide Assessment

Let Tom share his advice with your team and evaluate your existing product documentation for Free. Or hire Tom for a low risk small project—a few hours to rewrite an old instruction sheet or a few days to create a new user guide. Nearly every customer that has hired Tom for a project has gone on to develop a long-term partnership with him because of the value he provides. Call Tom at 413-297-2246.