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User Manuals That Increase Profits When engineering writer Tom Gajda develops your user manual, your customers have a positive user experience and your profits increase. A user manual written by Tom: Enhances customer satisfaction Reduces technical support costs Reduces defective product claims Helps protect against liability claims Increases the sale of spare parts and accessories Enhances the image of your company and product User Manuals That Cost Less The real cost of an outsourced user manual includes the quoted price plus hidden costs. Hidden costs include use of staff time for knowledge transfer and the cost of document maintenance. Tom cuts these and other hidden costs by: Reading all engineering drawings for knowledge transfer without staff involvement Providing technically correct first drafts to minimize review time Editing your 2D and 3D engineering drawings to free engineers from the documentation process Creating user manuals using Microsoft® Word for easy editing and reuse by your staff Minimizing content to reduce overall project and printing costs Writing faster than your engineers to reduce project costs

User Manuals That Are Best-In-Class You can have user guides and instructions as good as GE Healthcare, Boston Scientific, and BMW. Tom writes user manuals for these great companies and many more. His user guides won awards three years running in peer review competitions held by the Society for Technical Communications. He holds a M.A. Degree in journalism and has been a freelance engineering writer for 20 years. Few are better qualified to see your product through your customer's eyes and deliver a profit-enhancing, best-in-class user manual at the lowest life cycle cost. Training Materials and SOPs Increase Profits Too Tom helps you train service personnel and make better products. How? By creating relevant, graphic-based training modules and manufacturing SOPs that: Clearly communicate what to make and how to make it    Describe how to check quality and respond to problems Meet FDA, ISO 9000, and GAMP SOP requirements Provide operators with a full understanding of machine controls Enable fast and consistent cross training of employees Bring new employees up to speed quickly with minimal staff involvement. Free Consultation Let Tom share his advice with your team and evaluate your existing engineering documentation for Free. With 33,000 hours of experience, Tom can offer solid, real-world advice. Nearly every customer that has hired Tom for a project has gone on to develop a long-term partnership with him because of the value he provides. Call Tom at 413-297-2246.